I Hear You: Repair Communication Breakdowns, Negotiate Successfully, and Build Consensus in Three Simple Steps
| Author | : | |
| Rating | : | 4.71 (761 Votes) |
| Asin | : | 0814432190 |
| Format Type | : | paperback |
| Number of Pages | : | 288 Pages |
| Publish Date | : | 2013-03-12 |
| Language | : | English |
DESCRIPTION:
. But I Hear You will give you the insights and practical tools to view communication challenges through a wider, more nuanced lens, and to locate the words, the tone, and the perspective needed to empathetically hear the other side—and help them hear you. Donny Ebenstein is an international expert in communication, negotiation, and conflict resolution. He has trained, coached, and mediated for private and public sector clients across five continents, with extensive experience in the Middle East. By making this simple but radical shift in thinking, your words will follow suit, paving the way to better conversations and greatly improved outcomes. From the Inside Flap Frustrated with the difficult people in your work life? With the boss who barks orders, the colleague who misses deadlines, the client who can’t articulate what he really wants? Conflict at work can be especially draining when everything you say or do to solve the problem only seems to
. During that time he co-founded the Jerusalem Mediation Institute, one of the first mediation centers in Israel. Donny's work in the Middle East included training for the Israel Defense Forces on how to collaborate more effectively on joint patrols with their Palestinian counterparts, and joint workshops for Israeli and Palestinian Border Crossing Staff on skills for resolving conflict. Beginning in 1996, Donny worked in the Middle East. He has worked with professionals of all lev
I Hear You supplies proven techniques for stepping outside one's point of view and seeing things from other perspectives. The answer lies in better communication--not just using different words, but rather learning to think differently. Readers learn how to: - Tell the other person's story--the cornerstone of real engagement - Look from the outside in and see themselves as others do - Recognize the role systemic factors play--and transform a conflict into a shared challenge - Overcome the defense mechanisms that derail dialogue For anyone trying to negotiate a difficult situation with a boss, colleague, employee, or client, I Hear You changes o
"Great book - actionable short bites with profound impact" according to David Newman. I love this book. Communications breakdowns are the cause of so many corporate and entrepreneurial headaches. Whether you're dealing with your boss, a colleague, your team, a customer, prospect, partner, fellow board member it's almost always what you say and how you say it that makes ALL the difference.Donny Ebenstein gives you a thoroughly enjoyable and eminently actionable guide to repair communication breakdowns - and even better, avoid them in the first place!I've already recommended this book to a team that his having one childish drama after the other because. Walk a Mile in Their Shoes I have read all of the major negotiation books because I do it for a living. Seldom do I find an important and useful new idea in the unending stream of books on the subject, but Donny Ebenstein's advice on getting inside the head of the other person adds a vital element to the literature. Mastering the art of true empathy is not easy. But when you do, as Ebenstein points out and then supports with pointed and engaging examples, you stand a much better chance of getting the result you seek. Too many negotiators get stuck, thinking the other person stupid and pighead. “I Hear You” by Donny Ebenstein is an insightful book and a delightful read “I Hear You” by Donny Ebenstein is an insightful book and a delightful read. It is insightful because it offers a structured method to think about getting “unstuck”. It is delightful because of the voice and style of the author. It is a great book for any executive who wishes to be more self aware.As Donny makes clear throughout the book, “getting stuck” is part of being human; the trick is to be able to get “unstuck”. Donny’s premise is that the most important step to getting unstuck is to be willing to change o